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CQC’s New Feedback Loop
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Care Quality Commission (CQC) is developing a new feedback loop to keep you informed when you share your experience of care.
Grace Evans and Ellen Fernandez from the Public Engagement and Insight team at CQC will be attending our next members’ meeting to talk about developing a feedback loop for CQC’s Give Feedback on Care Service.
A feedback loop is how CQC let the public know what has been done with the information they share through the Give Feedback on Care Service.
As part of their new public engagement strategy, CQC are committing to developing a feedback loop that meets people’s needs when they share their experiences of care with CQC. Current insight highlights the need for improvements to the current feedback loop to ensure it meets the needs of the public.
Get involved
CQC are interested to hear your views on:
- What do people need from a feedback loop?
- What does an acceptable feedback loop look and feel like to people who use services?
- What does an outstanding feedback loop look and feel like to people who use services?
To get involved, please join our members’ meeting on Wednesday 29th March at 1 - 2:30pm via Zoom. Joining details will be emailed to PEN members nearer the time.
Public Engagement Network
Supporting people whose voices are not usually heard to engage with the Care Quality Commission (CQC)
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