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FAQs

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Got a question about applying for a job with Choice Support? We've answered some frequently asked questions below, including information about pre-employment checks.

What time of day do vacancies close?

Where we advertise a closing date, the vacancy will close at 11pm on that day. If there is no advertised closing date, we have an ongoing requirement to recruit to those roles and so applications are continuously accepted.

How do I apply for a role?

If you see a role that you are interested in and/or fits with your skills and experience, please apply online.

You don’t need to complete it all in one go. You can save your application and then return to it at a later date prior to submitting it. Where closing dates are given, you must fully complete and submit the form by the closing date to be considered.

What if I need the application form in a different format?

If you need the application in a different format, as a reasonable adjustment to the recruitment process, please discuss this with the recruiting manager or administrator, who should be named in the application.

Can I send in a CV?

Unfortunately we do not accept CVs as the only form of applying for a role with us. You must complete an online application form. You may attach a CV as well, if you think this will enhance your application.

What should I put in the supporting statement?

This section gives you the opportunity to demonstrate why you are suitable for the post. Before completing it, refer to the job description and person specification. It is essential that you relate your experience to the information given in both these documents by giving specific examples. For example: telling us what you did in your job rather than what the team did and how you demonstrated a particular skill, rather than simply saying that you have it. Voluntary or unpaid experience can be just as relevant as paid employment, such as caring for a family member.

Please ensure that you address all the points identified on the person specification in order to demonstrate your suitability for the position you have applied for.

What can I expect from the recruitment process?

Once you have submitted your application you will receive an email confirming that your application has been received.

Applications will usually be shortlisted as soon as possible after they are submitted and certainly within two weeks of the closing date (where one is given). If you are successfully shortlisted for interview you will be advised of the date, time, venue and arrangements for the interview.

For some roles, we will arrange a telephone discussion with you. This is to get to know you a bit more and understand whether this is the right opportunity for you, as well as to answer any questions you may have. If you are successful in this process, we will invite you to an interview.

After the interview if you are successful you will be contacted by the recruiting manager and offered the position. If you are unsuccessful you will receive a letter/email advising you of the outcome. If you would like feedback about your interview, please get in touch.

Unfortunately, due to the number of applications we receive, we are unable to contact candidates who are unsuccessful at the shortlisting stage. If you have not heard from us within 3 weeks of your application being submitted (or of the closing date for the role) please assume that, on that occasion, your application has not been progressed.

Do I qualify for the Disability Confident scheme?

If you have a disability and choose to disclose this when you apply, your application will be shortlisted according to the essential criteria of the role. Should you meet all the essential criteria, you will be invited to interview for the role.

What pre-employment checks apply to my application?

All appointments are subject to satisfactory pre-employment checks which includes references, medical and a DBS check if required.

You will need to provide two referees in your application form covering a 3 year period and one of these must be your current employer. The quicker we receive satisfactory references and medical clearance, the sooner we can give you a start date.

What is a DBS check?

DBS stands for Disclosure and Barring Service. Due to the nature of the services that we offer to the people we support, it is important that we make safe recruitment decisions to protect vulnerable adults (and/or children).

What if I have spent or unspent criminal convictions?

We are open to employing people with past criminal convictions and are a “Ban the Box” employer. Because of the nature of our work with vulnerable adults most of our vacancies are exempt from the Rehabilitation of Offenders Act and there are some offences that we are unlikely to be able to accommodate. However, we do employ a number of people with a criminal record and having a criminal conviction will not automatically prevent you from being employed by us.

We will discuss any disclosure with you before a final decision to employ you is made and we will conduct a risk assessment, based on the nature of the conviction and the role. If the conviction is unsuitable for the role you have been offered, the offer of employment will be withdrawn.

Failure to disclose a conviction/caution, which subsequently comes to our attention, will be viewed very seriously and may result in the withdrawal of an offer of employment or your dismissal. Choice Support complies with the DBS Code of Practice for Registered Bodies and other recipients of Disclosure Information.

A copy of the Code of Practice will be made available to any applicant upon request.

What are the standard working hours?

We provide services 24 hours a day, 7 day a week, 365 days per year. We recruit full-time, part-time and casual staff, to cover the hours we need to provide. Most staff are recruited to work a flexible shift pattern and can work 7 days per week, however, we do have some opportunities in some locations for people to work more fixed shifts. These will be included in the advertisement.

Office roles offer some flexibility with working hours. Please let the recruiting manager know at your interview if you need flexibility.

Do you offer flexible working patterns?

If you are only available to work limited shifts please put this on your application form and discuss this at interview or you will be appointed to work flexible shifts and will be expected to work flexibly, including evenings, nights, weekends and Bank Holidays.

If you are doing an office-based role, you will need to inform the recruiting manager in your application, as well as at interview, if you want to work more flexible hours.

What is involved in a support worker role?

We support adults with learning disabilities, autism or mental health needs. So what will that mean to you? Well, no two lives are the same, so how you support each person will be different. Some people will be able to communicate really well and others may not. Some people may be able to do many things for themselves, whilst others may need more help

The role may involve accompanying someone to the shops or cinema, basic housekeeping such as cooking or cleaning, helping someone to learn a new skill or supporting someone during a care planning meeting with a social worker. Some individuals also require support with intimate personal care (e.g. using the toilet, bathing).

What training do you provide support workers?

We are committed to learning and development and will provide you with the training that you need to excel in your role. We provide a structured induction, regular ongoing training and support to achieve qualifications, if necessary. We will also offer you the opportunity to progress your career in a care provider with an excellent reputation and promotion opportunities nationally.

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