CQC Experts by Experience
We believe people with first-hand experience of health and social care services are best qualified to assess service quality.
Our commitment to that principle is embedded in our work, and is one reason why the Care Quality Commission (CQC) contract us to recruit, train and manage Experts by Experience. Experts by Experience are people who have direct experience of using health and social care services, employed to take part in CQC inspections of health and social care services, and visits to monitor the use of the Mental Health Act.
Laura Broughton was a CQC Expert for some years. Her work included helping with the high-profile CQC review of nearly 150 learning disabilities services, prompted by the Winterbourne View scandal. Being part of this review was a good experience for Laura. It showed her what it is really like for other people who have a learning disability.
What happened at Winterbourne View was terrible and should have never happened. Some of the people I met should have more help in getting a better life. They were often bored and distressed and staff talked to them not as adults but as though they were children. Laura Broughton
I know for myself that going to a GP or hospital can be quite daunting at times. Janice Tillett
Janice is ideally placed to take part in CQC inspections at GP surgeries and residential care homes. Technology helps her to carry out the inspections, with the added help of a support worker.Read more
Being part of this review gave me the experience of what it is really like for other people who have a learning disability. Laura Broughton
Laura Broughton was a CQC Expert for some years. Her work included helping with the high-profile CQC review of nearly 150 learning disabilities services, prompted by the Winterbourne View scandal.Read more
Experts by Experience take part in inspections of services with an inspector, either on a visit to a service, on the telephone or at a group meeting. Their work also includes consultations, CQC staff training and developing CQC practice.
We started Experts by Experience work with CQC in 2010. We work in partnership with 10 subcontractors within CQC's central region.
In 2016/17 Experts by Experience took part in 2,529 inspections. In addition to this, they were also involved in 660 hours of other events, including co-production meetings, consultations, advisory groups, and delivering presentations in CQC staff induction training sessions.
As well as being valuable work in itself, the Experts by Experience programme provides much needed paid employment opportunities for people who sometimes find it hard to get work.