Annual survey

Every year Choice Support commissions an annual survey, with the help and expertise of an external organisation or consultant. The annual survey asks the people we support questions about their lives, as a way to help us understand where current practice is working well and where changes may be needed for the future.

Values Into Action conducted the survey in 2008 and 2009. While in 2007 the survey consisted of a questionnaire only, from 2008 onwards it involved both a questionnaire and a series of forums and visits with the people we support. Values Into Action produced their findings in a full report alongside an easy-read regional version that was issued to individuals.

In 2010 and again in 2011 John and Eve Hersov were commissioned to conduct the annual survey. In 2010 they produced an easy-read questionnaire and visited six local forums and services across the organisation. The results were produced in regional reports, and also a general report. The general report was also produced in easy-read format and presented to the Best Practice Committee.

The 2011 annual survey had three parts. First, a survey form was designed and posted to every service user to fill in either by themselves or with support. Second, a series of meetings and individual visits with service users took place. Third, we approached families for the first time in a survey. We did this by selecting two regions (Sutton and Stockport), and sending to these families an expression of interest letter initially, in which we asked them to decide how they wanted to be involved (survey, email or phone call). Then we sent out a short survey and Eve contacted a few families by phone.

The 2011 survey followed-up the findings of the previous year’s survey. It focused on the themes of stimulation and engagement, and opportunity for personal recognition and social connection. The results of these indirect and direct contacts with people we support and their families are presented in a general report, which also provides statistical and monitoring information. Regional reports are also produced with direct quotes of individual responses and visit notes. The survey process of combining a paper survey, along with meetings, home visits and telephone and/or e-mail follow-up continues to help Choice Support develop a comprehensive picture of quality, practice and service user satisfaction.

For more information please contact:

Thomas Doukas


07894 566 844

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